A transgender woman is suing Sainsbury's after a store worker allegedly pointed at her and said "look at the state of that".
Katie Yeomans claims she was left "angry and humiliated" by the "totally unacceptable behaviour" and is demanding the supermarket giant pay £2,000 in damages for harassment.
The 68-year-old said she wrote to the CEO Simon Roberts after hearing the remark made to a delivery driver as she walked her dog past a shop in Portsmouth, but did not receive a constructive response.
She said: "There was a delivery taking place and the store worker shouted to the delivery driver and said “Oi, look at the state of that,” whilst pointing at me.
"The incident made me feel very angry and humiliated, and even worse was the response that I had from Sainsbury’s which contained no empathy and basically a complete denial that the incident took place."
Yeomans reported the comment as a hate incident, but no action was taken by Hampshire Constabulary due to a ‘lack of evidence.'
The former Crown Court worker claims it was only when she reported the incident to police that someone at the store replied to set up a meeting with a regional manager so she could discuss the incident with them.
However, the meeting has not taken place despite her trying to contact them.
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Miss Yeomans, who began her transition in 2014, has now decided to sue the store because she felt ignored and believes that companies ‘say they are for equality but are not in practice.
She explained: "Initially it would have been nice to have an apology and meet with them to discuss equality and training issues.
"‘But the way I’ve been treated, their response was very abrupt and there was no equality. There has been no empathy which I think is quite disgusting for a national company.
"I am not suing them for the money. It is the final stage – I wrote to them initially then I sent a letter before action.
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"They are not listening – they do not really care and yet when pride comes round they are wearing the flags. It's a matter of principal."
Katie claims to have experienced six similar incidents over the past four years and on each occasion threatened legal action with the organisations settling with her before any cases came to court.
A Sainsbury’s spokesperson said: "We are committed to treating all our customers with respect.
"We take allegations of this nature extremely seriously and launched an immediate investigation at the time of the alleged incident."
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