FortisBC offers 3-month bill deferral to residential customers hit by COVID-19

FortisBC says residential customers facing financial hardship due to the novel coronavirus pandemic can now defer their bills until June 30.

The company announced the COVID-19 Customer Recovery Fund Tuesday, which will allow affected customers to repay their account balance over the period of a year, with no interest charges.

The program covers electricity, natural gas and propane customers.

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Qualifying BC Hydro customers, by contrast, are being offered a three-month credit for their power bill.

FortisBC says small businesses that have been forced to close will be offered bill credits to offset charges to their accounts while they’re shuttered.

Businesses that are still open can apply for a 90 day bill deferral.

The company says it will continue to monitor the pandemic, and may extend one-on-one support to individual customers once the 90-day period is up.

Additional supports could include extending interest-free payment arrangements, providing bill credits or even payment forgiveness, said FortisBC.

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